Return and Refund Policy

In accordance with the DTI guidelines, No Return, No Exchange policies are prohibited for defective goods. However, due to the nature of food and perishable products, exceptions apply.

 Perishable Goods: For health and safety reasons, we do not accept returns for frozen or
perishable goods due to a change of mind.

 Damaged or Spoiled Items: If you receive a spoiled, tampered, or damaged product, you
must report it to us within 24 hours of receipt. Please provide photographic evidence of
the item and the waybill.

 Refunds: Approved claims will be refunded via the original payment method or through
store credit, processed within 5-7 banking days.

 Order Cancellations: Cancellations are only permitted if the order has not yet been
dispatched from our facility.